Industries · Auto repair shops
When your techs are under a car and the service writer is with a customer, calls go unanswered and estimates sit. Beacon catches every one of them automatically.
The problem
Peak hours are when you're busiest and when the phone rings most. Callers who get voicemail don't wait — they call the next shop.
The customer takes the estimate home to "think about it." Without a follow-up, most never call back, and the job goes somewhere else.
An empty bay at 8 AM is revenue you don't get back. Reminders cut no-shows without anyone at the counter making calls.
The fix
Every caller you miss during service hours gets a text from your shop number within seconds — and can book or describe the problem right there.
Open repair estimates get automatic, polite reminders until the customer approves or declines. No one at the counter has to chase them.
Customers book drop-off times online. Confirmations and reminders go out on their own, so fewer bays sit empty.
A review request goes out after the car is picked up, while the customer is still happy with the work.
Oil change, inspection and seasonal reminders that bring customers back on schedule instead of whenever they remember.
On a free 30-minute call we'll look at your call volume, estimates and follow-up, and show you where jobs are slipping through.
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